PB Rsv

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Verified Reviewer
| map-marker Waltham Cross, England

Dishonest firm selling dangerous cars

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Avoid this company, they sell unroadworthy dangerous cars . They try every trick in the book to draw you into rip off finance schemes and optional extras. The car I purchased from them was, in the view of my local garage, unfit for the road and needed expensive repairs.

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Loss:
$2000
Cons:
  • Lie about the condition of their vehicles
  • Pushy sales

Preferred solution: Apology

User's recommendation: Avoid this company !

Johnmark A Pvl

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Verified Reviewer

Terrible company

Big Motoring World - Terrible company
Big Motoring World - Terrible company - Image 2

I want to share my ongoing and deeply frustrating experience with Big Motoring World to warn others about their practices. I purchased a vehicle from them in February 2024, but the situation quickly spiraled into a nightmare that is still unresolved. Here's a detailed timeline and summary of my experience:

Timeline of Events:

2nd August 2024: I first reported an issue with the vehicle via the Big Motoring World app after noticing significant problems.

6th August 2024: I took the car to Thurrock Auto Care, where an oil coolant leak was diagnosed. However, they were unable to repair it and advised me to take the car to a main dealer.

8th August 2024: The car broke down en route to Peugeot, and I had to arrange for roadside assistance to transport the vehicle.

9th August 2024: Peugeot conducted an assessment and found a catastrophic engine failure caused by oil and coolant mixing, which could require a £10,000 repair. Peugeot recommended a full engine replacement due to the contamination in the engine.

9th - 17th August 2024: Big Assist Warranty sent an independent engineer to inspect the vehicle. However, due to the issue being in a sealed unit, they recommended stripping the car down at my expense (thousands of pounds) without any guarantee of a full repair. They also confirmed their labor rate was £75/hour, whereas Peugeot's rate was £175/hour. Both Halfords and Kwik Fit, recommended by Big Assist Warranty, declined to carry out the repair due to its complexity.

17th September 2024: I went to the Enfield branch in person and spoke to a representative named Morgan, who assured me they would arrange for the car to be sent to their Snodland branch and strip it down. Despite repeated follow-up calls every day, no one ever got back to me, and I was left waiting.

28th August 2024: I spoke with another aftersales representative, Hani, who also promised to follow up but failed to do so.

Warranty and Repair Issues:

I was told at the time of purchase that the warranty would cover repairs up to the value of the vehicle (£12,500). However, Big Assist Warranty has been reluctant to cover the necessary engine replacement. Instead, they suggested I pay for expensive tests and repairs without any clear guarantee the problem would be resolved. Despite being assured that the warranty would cover the car's value, it has become clear that this was a misleading claim.

Poor Customer Service and No Accountability:

On top of all the issues with the vehicle itself, the customer service from Big Motoring World has been appalling. I've been left to chase them down, with promises of callbacks never materializing. I went to the Enfield branch and followed up multiple times, only to receive zero communication in return. This lack of response dragged the process on for over two months without any resolution.

Misleading Repairs:

The diagnosis from Big Motoring World's mechanic contradicts Peugeot's. While Peugeot recommends a full engine replacement due to the contamination of oil and coolant, Big Motoring World insists the engine hasn't failed and that further testing will only be done after they attempt a less comprehensive repair. Given this inconsistency, I have no faith in their ability to repair the car correctly, especially considering my research into their repair practices, which often result in failures and delays.

Rejecting Repairs and the Vehicle:

As a result of all this, I formally rejected both the repairs and the vehicle. Big Motoring World has repeatedly refused to issue a refund despite the delays, misleading information, and failure to provide a resolution.

Escalating the Matter:

I have escalated the matter to Motonovo Finance, who agree with my position. They are currently in the process of allocating a case handler, and I have provided them with all the relevant documentation and details of my experience. I have also consulted with a solicitor, who is prepared to pursue legal action on my behalf if the issue is not resolved.

Moreover, I have been in touch with BBC You and Yours and a journalist from The Sun, who is working on a story about Big Motoring World's poor business practices. My local MP, Jen Craft, has also been notified, and I will continue to escalate this matter through every available avenue.

Conclusion:

I want to make others aware of Big Motoring World's practices. From misleading warranties, poor communication, and substandard repair suggestions, it has been a draining experience. I'm still paying monthly for a car that isn't functional, and despite my best efforts to resolve this amicably, it has become clear that they have no intention of providing a fair resolution.

Please avoid Big Motoring World. Their customer service is non-existent, and their warranties are misleading. If you find yourself in a similar situation, escalate your case immediately to your finance company or seek legal advice. They only seem to act when legal action or media attention is involved.

Summary of Key Dates:

2nd August 2024: First reported issue via app.

6th August 2024: Diagnosed coolant leak at Thurrock Auto Care.

9th August 2024: Peugeot diagnosed catastrophic engine failure.

17th September 2024: Visited Enfield branch; no follow-up after daily calls.

28th August 2024: Follow-up promised by Hani; no contact.

I hope sharing my experience will help others avoid the same frustrating journey.

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Loss:
$12500

Preferred solution: Full refund

User's recommendation: Don’t buy from them

Ray M Ckw

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Verified Reviewer
| map-marker Waltham Cross, England

Scammers hard sell on warranty etc cars are unsafe rubbish!

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Big Motoring World - Scammers hard sell on warranty etc cars are unsafe rubbish!
Big Motoring World - Scammers hard sell on warranty etc cars are unsafe rubbish! - Image 2
Big Motoring World - Scammers hard sell on warranty etc cars are unsafe rubbish! - Image 3
Big Motoring World - Scammers hard sell on warranty etc cars are unsafe rubbish! - Image 4

NEVER BUY FROM THESE CROOKS! PLEASE READ ALL ONE STAR REVIEWS!

Please see the 2 Facebook groups "BIG MOTORING WORLD COMPLAINTS" for real reviews by people battling to get 30 day vehicle rejection refunds!

Claiming on the warranty lol a joke in itself! These are mainly fake positive reviews on here actually posted by BMW staff using details that people leave when buying their car!

Also see REVIEWS.IO mainly NEGATIVE a true reflection of this company as buyers have not been manipulated and badgered to leave a good review before their car goes wrong! You can also upload photos.

Had a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view.

NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce on sale for £19900 plus some kind of RIP off admin charge!

Proceeded to reception and was told to sit and wait for my salesman who arrived promptly.

I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a £300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!

I did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by £200!!

Luckily I did not pay a £99 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded.

The salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!

We never even got to test drive the car and after reading the many bad reviews for this GREEDY!

uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few £1000 with them are more useful as toilet paper!

PLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car brakes down!

Compare this with REVIEW.IO where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!

We had a lucky escape due to their PURE GREED!

and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST!

You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.

THEIR PURE GREED WILL BE THEIR DOWNFALL!!

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Cons:
  • Useless hard sell warranty cars do not have a 200 point check cars are dangerous and break down fairly quickly hard sell on unwanted add ons

Preferred solution: I walked out! Need to make people aware that they manipulate Trust pilot reviews but are a totally dishonest company.

User's recommendation: Avoid! BMW manipulates TRUST PILOT SCORE! everywhere else only poor reviews.

Anonymous
map-marker Leyton, Waltham Forest

SHOCKING CUSTOMER SERVICE, VERY STRESSFUL

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Big Motoring World - SHOCKING CUSTOMER SERVICE, VERY STRESSFUL

DO NOT BUY FROM BIG MOTORING WORLD - THEY SELL DEFECTIVE CARS AND AVOID RESPONSIBILITY!

200 POINT CHECK IS A MYTH, THE CAR I PURCHASED NEEDS A NEW ENGINE!!!

I am utterly disgusted with my experience at Big Motoring World. I purchased a car from them end of Jan 24.

It has been turned out to be a complete disaster from day one, requiring a new engine among countless other serious faults. This vehicle, which they had the nerve to sell as fit for purpose, went through 6 litres of oil at my expense, needed a new battery, spark plugs, and a coil pack, all within months of purchase. It was clear from the outset that this car should never have been sold in its condition.

To make matters worse, the warranty they included is utterly uselessnot worth the paper its printed on and completely mis sold. When the car finally became undrivable, Big Motoring World refused to engage with my finance company to resolve the issue, leaving me stranded and out of pocket.

The finance company had to step in to arrange the car's pickup because Big Motoring World would not after months of asking.

Even after accepting my rejection in July 2024, months dragged on without any resolution. They even tried to charge me for three months of usage on a car that needed a new engine! This whole ordeal has been a nightmare from start to finish.

If that wasnt enough, Ive had to deal with tax, insurance, and parking expenses for a car that has been sitting immobile outside my flat since April 2024. Big Motoring Worlds complete lack of customer care and accountability is shocking.

Thankfully, Ive been refunded 06/09/24 my deposit and some payments, but this only happened thanks to my finance company, not Big Motoring World.

This company blatantly violates consumer rights under the Consumer Rights Act 2015, and if you ever have the misfortune of buying from them, expect to be ignored and left out to dry when things go wrong.

Key features: Being asked to take the car to closest service centre 1 ½ hrs away and being given a date 2 months away! Sold warranty as you can go to any local VAT registered garage wrong only our service centre (which I argued) being close to London its oversubscribed and no guarantee of a courtesy car. Big assist (lol) you log a ticket then you are in email correspondence only, infuriating! Delay tactics The first I encountered was when I went back to Enfield after the oil light and spanner came on.

I went there to enact my cooling off period, I was told I could not and to call big assist. Depending on how you have purchased the car you have a max of 6 months to reject, 2 months waiting for the service centre then waiting for it to be looked at, time is ticking. I paid for an independent diagnostic report (which I am still waiting to be compensated for) it was my only way out of this nightmare. I could have been left paying for a car that needed a new engine!

Big Motoring Worlds idea of customer service must be taking lessons from a brick wall unresponsive, immovable, and utterly useless!

After this I do not want to buy another car.

I will be going to trading standards.

Save yourself the headache, the financial loss, and the stress. Avoid Big Motoring World at all costs!

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User's recommendation: TAKE YOUR HARD EARNED MONEY ELSEWHERE

Laura C Ffa

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Verified Reviewer

Do NOT go to big motoring world

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Do NOT go to Big Motoring World. When they are selling a car to you they will treat you amazing but as soon as you buy it their after sales is absolutely shocking.

I had my car 2 days and the engine light came on, was told I needed to pay for a diagnostic check, took it back to where I brought it from and made them put it on a diagnostic they have there.

They wiped all the codes and claimed the engine light came on due to it being bump started by previous owner. Fast forward 5 weeks and the light comes back on. Took it to a mechanic who put it on a diagnostic machine and told me the code that appears shows a fault with the adblue pump. He checked under the car and also advised that the adblue tank had a crack in it, that has been there awhile as it has crystallised and corroded.

Cost to repair near £1000! Go back to big motoring world and ask what the 200 point check actually does and the MANAGER couldn't even tell me! Then told me he would raise a ticket and make another manager aware and try and get me a courtesy car until my car is fixed. Didn't hear anything so called them and the other manager had no idea what I was talking about.

Then had them email me (couldn't be bothered to call me) to book the car into their Snodland branch so they can do their own diagnostic check (want to palm me off clearly).

I advise I am a mother of 3 and have another one on the way and having a car is vital for my day to day and they refuse to give me a courtesy car even as a good will guesture. Would rather see a mother of 3 stranded.

They DO NOT want to help you once they have sold you a car, they shouldn't even bother offering an after care service. It's a total disgrace and caused me unnecessary stress to a pregnant mother. AVOID them at all costs.

They honestly aren't worth it.

They also nearly cost me an £80 fine with DVLA because they "forgot" to put my old car into trade.

Absolutely appalling. DONT TRUST THEM!

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Preferred solution: I want them to be decent and trust worthy

User's recommendation: Don't go there stay away

Skylyn Ewp
map-marker Dukinfield, Tameside

Do not buy from here

Big Motoring World - Do not buy from here

Within 2 weeks of purchase, my car broke down, lost all power and stated system failure whilst travelling on M25, luckily I was in slow lane so am still here to tell this!

When calling to complain, was told well you took it for a test drive then got told only after sales can deal and was 32 in a queueeventually I have received a refund, only because of 30 day Consumer Rights Legislation, one day after collection of car, its back up for sale, clearly no further checks doneall waiting for another unsuspecting person to buy.avoid this company at all costs!!

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User's recommendation: Don’t ever buy from here or this could be you

Anthony S Sbp

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Verified Reviewer
| map-marker Waltham Cross, England

Terrible customer service

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What an unbelievable experience! Upon arrival, the staff was in a group meeting with music that was suggestive of linking female parts, among a few other things.

They were ignoring customers arriving for appointments and making them wait 30 minutes to talk to. My daughters were called *** by staff when they had gone outside to the car park to vape and were blamed for setting off the fire alarm!

There was one aggressive, dismissive, and rude manager who tried to argue against anything we suggested as being wrong with a vehicle. What an unprofessional branch; they have a lot to learn about customers and people.

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Cons:
  • Poor service
  • Pushie sales
  • Bully boy staff

Preferred solution: Significant culture change needed at this branch

Charo Ukc

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Verified Reviewer
| map-marker London, England

A bad company

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Brought our car last September and nothing but problems with it. Had one repair done the car was at BMW for 3 months to be repaired.

But after each repair more issues come up. The warranty is *** and the overall experience not good.

Its got the stage we are having it fixed at Fords because nothing gets done at BMW

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User's recommendation: Do buy there

Rachel T Uhh

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Verified Reviewer
| map-marker Waltham Cross, England

Disappointed with after sales

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Big Motoring World - Disappointed with after sales

So were quite new to the country and having going through some dont care experiences at other dealerships, we were happy with the sales team at Big Motoring World. They seemed genuine at the beginning but when it came to the end, they kept pushing the add ons like Smart Guard and some protection for 3 years.

We werent keen on it either ways, however they applied the smart guard warranty and said its done already (I think we were just tricked into it on the day of test drive mainly because we were tired and wanted to get back home soon). On the day of test drive we clearly mentioned that the reverse camera/ parking camera be fixed and they had promised that will be done. However on the day of collection it wasnt done, they said theyll take the car back to the mechanic to get it fixed, which I doubt was even touched because it was working at that time. We drove back home happy with our car.

From the 16th of March till this day, the reverse camera has worked for a total of 6 times! And the remaining times its just blank! The after sales team have been nothing but ignorant so far and Im still chasing them over this.

Im pregnant now and almost close to due date, and my husband doesnt drive at the moment. I feel so helpless that I may have to drive the car back to Wimbledon and raise a complain since nobody answers my calls.

View full review
Loss:
$460
Pros:
  • Good sales
Cons:
  • Horrible or ignorant after sales

Preferred solution: Repairs

User's recommendation: Do not fall for the smart guard and protection scheme, it costs an unnecessary amount for a used car. It would make sense using that amount to buy a brand new car instead and you’ll be under the manufacturer’s warranty for a long period.

Raymond C Vxl

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Verified Reviewer
| map-marker Middlesbrough, Middlesbrough

Faulty

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No answer over 2 days, cut off each after 30 mins, you reach number 1 in a queue then cut off, just gonna show up with vehicle

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User's recommendation: Get a number to get you direct to store

Resolved
Kriti Waj

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Verified Reviewer
| map-marker London, England

Resolved: Never buy a car from Big Motoring World! Why?

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Never buy a car from Big Motoring World! Why?

We bought a 2020 Kia Sportage model vehicle on March 10.

We bought the car using a loan, and a discount was made on the sale, which was reflected in the monthly installments as £15. A discount of 15X48 months, i.e.

720 pounds, was made. But later we realized that there was no discount and if we had accepted the first offer, we would have paid more than the market price for the car.

We bought their own product, Gard X (paint polish insurance), insure the vehicle. But at the end of the first week, we decided that this insurance was unnecessary and wanted to cancel it. But they said that this insurance was assigned to the vehicle, so they could not cancel it.

However, they did not inform us about this before the sale of the vehicle.

Before the sale, we were told that the vehicle's 7-year warranty offered by Kia continued for another three years. But after the sale, we learned that since the vehicle had never been to the Kia service, this car was actually largely out of the scope of this warranty.

In addition to these problems, we saw that the company whose professionalism we initially trusted did not act professionally at all, and that the service provided quickly and professionally when purchasing the vehicle did not continue after the vehicle was sold. We had difficulty finding an interlocutor throughout the process, and we still have difficulty. Unfortunately, we have completed the sales transaction, which we could have abandoned if we had received accurate information about the Kia warranty and service status before the sale.

We later learned that we were deceived and even tricked regarding the price offer. It was a very bad experience for us.

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User's recommendation: NEVER NEVER NEVER

Helon Icz
map-marker Oxford, Oxfordshire

Don’t buy from this people

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There are many cars on sale, salespeople trying to brainwash customers and terrible after sale service.

If you would like to buy in a safe way, stay away from them.

The prices are very attractive however you will have a good chance to drive a lemon.

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User's recommendation: Stay away

Testimonial
Aviah Eum
map-marker Addington, England

Purchase and sales

i have just bought a mercedes e 250 convertable from big motoring in addington i am delighted with the car, but equally important was the help and demeanour of the sales team,. i was fortunate to have the assistance of MR JOEL ST-MART , He was thorough helpful, knowledgable and patient.I was not feeling very well at the time and must have tried his patience .I cant speak for all of the sales teams but this gentleman is certainly a cut above the average.

If he is a reflection of the company, then BIG MOTORING WORLD are first class. N.

G. Maggs

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Pros:
  • Nice showroom
  • Prices and availability
  • Wide range of cars
Reason of review:
Good customer service
Anonymous
map-marker Gravesend, Kent

Big Motoring World - Mercedes-Benz C-Class Review from Gravesend, Kent

Big motoring world sold me a 2 cars one had near bald tyres one cars seatbelt broke after a week so I have to put up with a constant alarm bleep the extended warrantys they miss sold me on the understanding that it wold give me piece of mind,want to charge me £100 every time the cars go in when the thing is only £10 on line , they give you next to nothing for your old car ,then sit you in a room with a board saying sales men get £900 per unit ,they don't get back to you ,most stressful purchess you could ever make

Big Motoring World Reply:
Hi Garry. Thank you for bring this to our attention. We apologise you are displeased with your experience with us. Please give us the opportunity to address your concerns. Can you give us some time to look into the matter, and one of our representatives will contact you to discuss your concerns? If you would like immediate assistance, please call us on 01634244211.

Sincerely,
After Sales Team
View full review
Reason of review:
Pricing issue
Anonymous
map-marker London, England

Big Motoring World Service And Collection Centre Review from London, London

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HORRENDOUS after care service after buying our car in September from the main dealers we got promised that they would replace our cover for the light on the left hand side of the car , we then booked this in at the collection and service point to be carried out.

On the day I took the car and then sat for 2 hours waiting for my car to be fixed , after waiting I then went up to the reception to ask where my car was and if it was ready only to be told that I would have to leave my car over night and have a curtosy car .... I very much doubt that anybody would of come over to me and told me this as I had to stand up myself so god knows how much longer I would of been sat there for .

Anyway I got in the curtosy car to find that it was empty!!! I HAD TO FILL IT UP WHEN I WASNT EVEN WARNED I WOULDNT BE TAKING MY CAR HOME WITH ME THAT DAY AND THE LADY ON THE EMAIL TOLD ME THE CAR WOULD ONLY TAKE 1 AND A HALF HOURS!!!!! To finish it off once I could home my boyfriend noticed the some of the White screws had been replaced with cheap black ones, it was just BOTCHED!!!!

Really dissappointed in the service and won't ever be returning or recommending to anybody !!! TERRIBLE SERVICE WHEN SPEAKING TO MANAGER SOPHIE ***** SHES GOT DISGUSTING COSTUMER SERVICE SKILLS!!!

Big Motoring World Reply:
Hi Michelle. Thank you for your feedback. We apologise you are displeased with your experience with us. We will like to make it clear that it is written on the courtesy car terms and condition that you will be responsible for fuelling the vehicle while it is in your possession. In relation to your views about our After Sales Manager, please give us the opportunity to address your concerns. Can you give us some time to investigate the matter, and one of our representatives will contact you to discuss your concerns? If you would like immediate assistance, please call us on 01634244211.

Sincerely,
Marketing Team
View full review
Reason of review:
Bad quality
Anonymous
map-marker Jacobs Well, England

POOR, POOR, Customer Service and broke my trust in minutes

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I put a deposit down on a VW Golf Convertible I saw on web before it had arrived and had any pics as it was so brilliantly priced.

Despite asking twice over the phone I never received any email confirmation or conditions of the deposit.

I asked three times for pictures before proceeding with the sale as it would be a 3 hour round trip for me and my young family to condition for viewing.

I said explicitly to send pics of any damage to alloys, exterior or interior as I would expect some at the price advertised, so I gave them every opportunity to come clean on the condition. I received some photos but nothing specific to the issues.

So off we went for a viewing....

All four alloys had issues - Shane they hadn't told me but I can live with that at the price.

Inside, the front leather passenger seat, rear seat and centre console had splattering of blue paint, they said their valetter would sort it - ok no probs

Turned out of the showroom on a test drive and there was instantly rear wheel rubbing noises and over every bump, any kind of pre sales inspection would have picked this up.

On further inspection of the rear offside wheel arch, it was immediately apparent there had been a poor quality body spray to that quarter - there was paint runs and white paint all over the internal plastics of the arch , the suspension and under carriage.

When I pointed it out to the sales guy, the Sales manager came over jumped in with no introduction and assured me it as touch up of a little knock, when I said my wife wasn't too keen and I was nervous....his response

"I COULDN'T CARE IF YOU WANT IT OR NOT, I WILL PUT IT UP FOR 1 GRAND MORE AS SOON AS YOUVE GONE AS IVE HAD LOADS OF INTEREST"

So within 2 mins of returning from a test drive after waiting 2 weeks and them knowing we were travelling 90mins to see them, THE MANAGER had completely ruined any opportunity to close a sale, broken any trust I would expect him to try to build, displayed no personal customer service and came across midly aggressive.

They kindly returned my deposit and we left promptly, never ever to return to a Big Motoring World company again and happy to share our experience with as many as possible in the future.

Big Motoring World Reply:
Hi Scott. Thank you for bring this to our attention. We apologise you are displeased with your experience with us. Please give us the opportunity to address your concerns. Can you give us some time to look into the matter, and one of our representatives will contact you to discuss your concerns? If you would like immediate assistance, please call us on 01634244211.

Sincerely,
After Sales Team
View full review
Reason of review:
Poor customer service
Preferred solution:

people to hear my experience

About

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Summary

Big Motoring World have been trading for over 20 years now. From humble beginnings to the nationwide car selling, award winning business you see today, we are forever growing and changing to pioneer the automotive industry. From one car site with no more than twenty cars on it, the business has expanded and moved into our West Malling site. Since then, we have forever been expanding and we are now the largest pre-owned prestige car supermarket with over 2000 prestige cars in group stock. With the addition of another two prestige car show rooms and a new state-of-the-art Service Centre it is safe to say that we are swiftly becoming one of the most recognised car dealers out there! At Big Motoring World, we try extremely hard to make sure every customers journey; from beginning to end, is the best it can be. We believe that delivering the best customer service is crucial which is why we provide our customers with 24 hour, 7 day-a-week MOT and servicing as well as a dedicated after-sales customer care team. If you have any further enquiries please feel free to get in contact with us. The Big Motoring World Team.

Big Motoring World reviews and complaints

Big Motoring World is ranked 814 out of 3366 in Dealers category

Area Served

UK

Payment Methods

VISA

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