Big Motoring World

HORRENDOUS after care service after buying our car in September from the main dealers we got promised that they would replace our cover for the light on the left hand side of the car , we then booked this in at the collection and service point to be carried out.

On the day I took the car and then sat for 2 hours waiting for my car to be fixed , after waiting I then went up to the reception to ask where my car was and if it was ready only to be told that I would have to leave my car over night and have a curtosy car .... I very much doubt that anybody would of come over to me and told me this as I had to stand up myself so god knows how much longer I would of been sat there for .

Anyway I got in the curtosy car to find that it was empty!!! I HAD TO FILL IT UP WHEN I WASNT EVEN WARNED I WOULDNT BE TAKING MY CAR HOME WITH ME THAT DAY AND THE LADY ON THE EMAIL TOLD ME THE CAR WOULD ONLY TAKE 1 AND A HALF HOURS!!!!! To finish it off once I could home my boyfriend noticed the some of the White screws had been replaced with cheap black ones, it was just BOTCHED!!!!

Really dissappointed in the service and won't ever be returning or recommending to anybody !!! TERRIBLE SERVICE WHEN SPEAKING TO MANAGER SOPHIE ***** SHES GOT DISGUSTING COSTUMER SERVICE SKILLS!!!

Good evening, I was very interested in a Mercedes coupe they have for sale, phoned in the afternoon an made an enquiry about car. Car was priced at 13500, phoned Again at 5pm to say I was looking into flights and would be booking flights for the Sunday.

Half an hour later the car is up for sale for 1400* 500 more than when I made enquiry. Phoned them again to ask why it has went up 500 in half hour. Basically told tough *** even tho I have booked flights and day off work! There is nothing they can do, Never dealt with any sales staff like it.

Most would try and help you out and try get the sale, pecially after I just shelled out money for flights for myself and girlfriend to fly from Scotland! Even spoke to Team leader and wouldn't even consider trying to help. Log on again at 8pm and there car is now reduced again to 13500!!

So if they just tried to help there customers They could of had a sale there and Should of read reviews before looking at this crowd. Very very poor

Drove out of showroom, with what I thought was a nice car! I was very wrong got onto the motorway to only realise the car had NO Tax!

And then lost all power whilst on motorway! Called big motoring world and was to,d to bring car back. After sitting in the service area waiting room for over an hour I was told the wheel on the car had not been put on correctly! When I questioned about the car.

It having tax I was told there's a post office down the road by this time it was 5:30 so post office was closed!!! After finally getting home with the car all the problems started, oil leak, 4 sensors broken! I have had the car for over year now and still have to continuosly put oil in and have paid over £1000 on new sensors!

When I called them I was told my £800 warranty that I also brought from them did not cover any of the faults! I will never purchase a car from them again!

I purchased a vehicle from Big Motoring World 2 years ago, just, and was sold a platinum warranty from Warranties 2000 or Olympic Warranties by BMW sales team. Warranty company now attempting to crow bar in additional exclusions for their own commercial convenience as I needed to make a claim(s). The exclusions that they rely upon are not clearly defined within the booklet / service agreement provided by W2000 / BMW. Clauses relate to genuine parts and a capped hourly labour rate at £50.00 not mentioned anywhere within T & Cs booklet or at point of sale.

As you can imagine a protracted argument has ensued to no avail. Warranties 2000 very quick to point out to financial ombudsmen that it isnt in their remit to investigate. Consumer direct or trading standards are looking into the matter. Prior to initiating legal action in the small claims for a full refund of this product I wonder if any other individuals on here have a similar story or have taken court action against Warranties 2000 or Olympic Warranties for same or similar? if so I would love to hear from you, either on here as a comment or email me on mark4seasons@***.com

I am considering a facebook / social media page / campaign to share stories as certianly reading a number of review / forums its seems to be the companies MO. This would not only assist in my litigious challenge but might also set a president and assist with ensuring this warranty firm offer more transparency with their products. it may well assist with any future private litigation against warranties 2000 in the small claims court.

Im still to hear from BMW? Have been expecting a call back since Monday, followed that up with an email yesterday?

Look forward to hearing from you, all!.

I now strongly believe that the Mercedes Benz e class that . I bought from b m world has been in a accident firstly front bumper dose not match with rest of the car black paint is been sprayed not even a good job driving on motorway starts to vibrate from drivers dashboard same side of the spray job i had to changed 3 tyres cost £221 only had car for 2 months paid 13,000 not happy.

At all i wont even recommend. My worst enemy to buy from these professional car sellers at all when i spoke to them they said come down we will sort it out day before appointment they phoned and said you will have to pay more for any paint work done i all so ask for the hpi report still waiting 1 month what are they hiding

I fell in love and bought a BMW 320i at Big Motoring World. Very nice and polite salesman. He promised me the car is perfect and has been through all service and checks to ensure customer satisfaction. I was not afforded a test drive but was assured it was perfect.

On collecting vehicle a day later, I was disappointed to hear humming noise from the gearbox or wheels. I suspected wheel bearings, diff or gearbox. After travelling 200 miles to my place of work in the Midlands the car showed service lights. I communicated this with the aftersales team who after many calls of no joy, said I must claim against my insurance. I was later referred to take vehicle to Halfolds. I enquired why as this was a BMW and the best persons to diagnose the problem would be BMW specialists. I did not get answer.

It later turned out that the noise came from two different type front tyres that were unevenly worn out. Had I been given a test drive in the car I would have picked up the noise and not bought the vehicle or got it sorted before purchase. The service lights were worn out front break pads and disks. BMW (Nottingham) were shocked when I explained the car had recently been bought from a "BMW dealer".

Efforts to get comments and redress from Big Motoring World after sales has been fruitless. I sent invoices and they totally ignored me. I now realise what cheats they are. I now doubt the warranty cover sold to me. THey are nice before you buy and very nasty once you have paid.

My car had no gas for the aircon. The aircon stunt when turned on. I got this sorted free by BMW (Nottingham).

Can Big Mooring World explain why they do not respond to customer queries and in particular my emails. Is Big Motoring World a member of any motor trade association.

Very disappointed

Gilbert

Bought Mercedes Benz e class from these people did informed them about scratch's on bonnet and that right side of bumper had a spray job done to it not sure if car has had a accident but it dose seem like it had and its a bad spray job couldn't tell on day of buying because it was raining heavy they told me bring it down and we will give you a price to sort it out after paying almost £13,000 you would expect them to sort out 1st and last time i will buy from these people they seem very nice when you buy and show true colors after you have bought once they have been paid

I purchased a Renault Megane Estate on 19th March this year. After 1281 miles on June 26th it developed a leak, as I live 130 miles from Big Motoring World in Canterbury I took it to my local garage who identified a leak from the intercooler - the cost of the repair was £355.98.

I wrote to Peter Waddell CEO at Big Motoring World - despite sending the letter by recorded delivery I did not even get an acknowledgement - nor did I get a response to an email I sent.

I am very disappointed with the lack of courtesy. For the record when the battery gave up during the first week I had the car they were quite happy for me to use a local garage to replace it.

I recently bought a BMW 1 series for my daughter on Saturday 4th July and when I asked to take it for a test drive they said it would not be possible because they would have to move a lot of cars to get it out!!!

They stated that each car is extensively checked and I had no reason to doubt how it would drive. So naively I believed the salesman :(

My daughter drove the car back from west malling as I had to drive my own car. When I drove it after a couple of days, I noticed that the steering wheel was shuddering at 30mph and the car was pulling towards the passenger side. On closer inspection I also noticed that the fron driver side tyre was almost bald on the outer edge and at least 2 inches towards the centre.

How can this be? There pre-sales inspection should never have allowed this car to go on the road because the tyre is illegal and because of the mechanical shudder and pull!!!

I phone the after sales number on Monday 6th July and the lady said someone would ring back. But no-one has so I rang them again today and was told the same thing!!!

Still no-one has rang me to fix this problem hence this review :0

Very awful after sales service with zero car standards. I bought a 5 series from this guys last year, from the day I drove the car away till today I am having all kind off issues with my car.

First the allow wheels were cut down and made small to fit into my car so every 2/3 weeks i was loosing air on my tired even thoo I took paid extra 1k for their warranty but guess what the warranty does not cover that. I have to but and spend over £600 on new allow wheels, and then the Air cone did not work took it back to them they fix it. After few months same issue took it again and they again fox it and now its the same issue...

guys that's not all the car have been to them several times already with sensor faults, etc with all that this guys are still asking me to take my car to them for repairs as this costs me money get there plus man power as I have to take time off work. This guys are thieves do not believe to what they say, its better to pay extra money some were else then going through all this.

Atrocious after sales service. The car had damaged and weary aluminium strips on the doors and we were assured by the salesman these would be fixed accordingly before driving away on the same day.

These were not fixed on the same day, instead they had to be delivered. After some negotiation they finally agreed to repair the trims and then deliver the vehicle to our address. The car had been paid for and after 6 days it had arrived, in a worse state than it was purchased in. The aluminium strips were very poorly repaired if at all repaired and one strip had fallen completely off on opening the door.

To make matters worse, more damage had occurred on the alloys, most likely the cause of reckless parking. Finding it incredibly difficult to resolve these issues as the after sales team are either playing dumb or simply incompetent.

I bought a Mercedes a few months ago and since then I have had nothing but trouble. Within days of buying the car it had to go back to BMW to get MOT'd and to find the problem with lack of power - it turned out it need a new head gasket.

I was told it would only take a day. 10 days later I got the car back. A short while later I was driving along and was braking coming to a set of traffic lights when there was a loud 'grating' noise and the brake warning lights came. I pulled over and a kind guy stopped to help.

He checked the car and said that the front brake pads and discs were worn and in his opinion I should not drive the car to far and get it to a garage. There was a Kwik Fit garage a couple of hundred meters away and I asked them to have a look. It was found that the discs were 4mm less than the legal limit and advised that the car should not be driver. I tried to contact BMW but I had an important meetings the following day and ended up paying £400+ for replacement discs & pads.

In the car history there was paperwork advising the previous owner that the discs were close to the limit and it was advised that they should be changed - that was 10000 previous. My father took the discs and paperwork to a Mercedes garage who confirmed that wear on the discs could not have been this bad if they had been changed when advised. It also confirmed that Mercedes records showed that the previous owner had been informed of the need to replace the discs. I contacted BMW and the warranty company.

After many promises that someone would call back I got knowhere. The warranty company agreed to pay some of the costs but can't do so as BMW have not sent them a copy of the repair bill. There is now a loud knocking from the rear end of the car and I am frightened to drive it. Despite many promises nobody has returned my car.

I am now in the process of talking to the Ombudmsmen and writing to the finance company to stop payments and hand the car back.

If only someone from BMW would at least return my calls I am sure this could all be sorted out.

Hannah Porter

I went to big motoring world some time ago, I found a car that I liked and wanted to think about the issue over night. I was almost forced to make a deposit as it was explained that if I didn’t the car could be sold.

I made a deposit of three hundred and fifty pounds under the understanding that after 24 hours if I change my mind the deposit would be given back to me. I changed my mind the next day and sent email to office and also called them to speak to Steve ( sales man ) they said he was out of office and that they would inform him that I want to reconsider my options.

A day later the sales person got back to me informing me that I wasn’t going to get back my deposit. This was some time ago, and now I some time later I am looking to buy another car they will not be on my list

They are dodgy trust me

Dear Sirs,

Re: False advertising and poor and offensive customer service from Big Motoring World, London Road, Addington, Kent ME19 5SH

I am writing to you in relation to the extremely poor customer service I received from the motor trading company at the Big Motoring Company, Kent on 04-04-15.

Prior to my visit to the Big Motoring Company I viewed a car for sale at £11,000. This vehicle was a BMW Coupe, advertised to have an Automatic transmission. I have a picture of this advertisement. Therefore, I called the company prior to my visit to ensure that the car was still available. The female on the phone, Anita, confirmed the vehicle in question was still available for sale. Therefore, I travelled from Central London to Kent, to make a possible purchase.

When I arrived the salesman, Alfred Adedigba, took me to the chosen vehicle. However, to my disappointment I identified that the vehicle that was advertised as an Automatic was actually a Manual vehicle. Furthermore, it was identified that this was also the case with three other vehicles of the same model.

Alfred Adedigba then attempted to persuade me to purchase an automatic model for £12,500. When I requested a test drive, he took me in to an office and said that the company only considers test drives if customers are going to purchase the vehicle. I said that I was aiming to purchase the chosen vehicle. He allowed the test drive on the more expensive model. On my return I explained that as this was out of my budget I would also like to test drive the original vehicle that I came to buy, which remained inside of my budget. He refused and became rude and said that I would have to come back from London to Kent to do this another day, and that I should purchase the vehicle at £12,500. I attempted to explain that customers should not be treated in this way. He said that he did not care as this is not his main career, as he is currently finishing a degree.

Due to this, Alfred Adedigba asked a Sales Manager, Andrew Vlad to talk to me. I explained my disappointment at the mis-advertising of the car, the rude attitude of Alfred Adedigba, and the fact that I had travelled from London, which was a waste of my day, time, petrol and wear and tear of my own vehicle to get there. He agreed to allow a test drive of the originally chosen vehicle, vehicle registration: RE59 YVX.

When I returned Alfred Adedigba said that he wanted the General Manager, Ching Patel, to talk to me regarding purchasing the vehicle. Ching Patel was extremely rude, started pointing his finger at me, and he was unwilling to acknowledge the distressing and disappointment day that I had experienced due to the errors of the company and the negative attitude of the staff. He then stated that he did not like my voice. When I stated that I was born with this voice, he said that he did not like the way that I was born. He then concluded by stating that he will not consider selling me any vehicle as I have complained about the errors of the company beforehand.

I am disappointed to have been traded like this by a legitimate business organisation trading in the United Kingdom. Firstly, the vehicle was mis-advertised on the internet. I have evidence of the advertisement. Secondly, I wasted my day, time, petrol and wear and tear of my vehicle to attend the branch, from Central London to Kent. Thirdly, Alfred Adedigba attempted to make me agree to make a purchase before a test drive. Fourthly, Alfred Adedigba attempted to persuade me to purchase a vehicle for a higher price than that advertised and initially refused a test drive of the advertised vehicle. Fifthly, Ching Patel, General Manager, became personally offensive towards me when I identified the errors of the company.

The service that I have received from the Big Motoring Company is completely dishonest, mis-leading and offensive, and I do not think that a company of this standard should be allowed to trade in the United Kingdom.

I bought a 5 series GT last month. I noticed the steering wheel was vibrating on the motorway. When I could I took it into my local tyre dealer to get them balanced.

To my alarm, they found out the rear wheel has been badly welded on 3 places, and the front two wheels are buckled. The car is unsafe….

I reported this to Big Motoring World, and took it in, they said “the car is fine” This is not the opinion of an alloy wheel specialist, or the AA.

Big Motoring World would not do anything about it… Not what you would expect for a £23,000 car…

Needless to say, this has been reported, and a few other parties are now involved.