We purchased a mini cooper from Big Motoring World, Canterbury on Sunday 21st December. We live a 4 hour drive from the showroom, hence paid a deposit of £200 over the phone to Jason.
We asked if they offered insurance and he told me that they can arrange a 5 day cover for £12.50. We viewed and purchased the car and Jason arranged the insurance. 3 days later we were still waiting for the insurance and having spoken to the sales office were horrified to find out that BMWorld hadn't arranged the insurance!!! When i spoke to the showroom manager he offered no comment whatsoever!!!!
Their online help team are rude (James Ward ) who offered no help, no support and was not even interested in helping. The warranty isn't as good as it sounds, there are far better and cheaper versions on the internet.
Would we buy from them again??? probably, BUT we would be far more aware of the pitfalls from the sales staff.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Car, Car and price.
I didn't like: After sales, No customer service, No replies to queries, Constantly ringing for answers.