Update by user Apr 25, 2013
This is a review, overview and a list of complaints covering my visit to Big Motoring World, London Road, Addington, Kent, ME19 5PL who sell questionable used BMW's (1 series, 3 series, 5 series).
Original review posted by user Apr 22, 2013
Big Motoring World (London Road, Addington, Kent), a shockingly dodgy outfit. From the first moment when they booked me in for an appointment to the last when the Sales Manager (Lee) hung up on me…..just as I was sharing the details of my experience (I got as far as point 2 below):
1) After agreeing to put down a deposit, they gave me an invoice with small print “I accept that the mileage on the odometer should be deemed incorrect” “The salesman has discussed this with me…..” At no point did the sales assistant (James) or the salesman (Mohammed) discuss this. Quite the contrary. See next point.
2) They claimed the vehicle had a clean HPI check, yet they weren’t able to furnish a copy when I followed up to see it.
3) Their vehicles are bought from auctions and put straight out on to their forecourt without performing any checks. Mysteriously, I couldn’t match the service record details to the VIN number on the V5. +The VOSA MOT certificate had gone walkies. +The brakes/oil/etc indicators showed to be ~18,000 miles away even though the last apparent service was more than 7,000 miles ago. Hmm, trickery.
4) They told me that they had 3 BMW’s in the spec I wanted. When I arrived there were 2. The one I was particularly interested in wasn’t available and “must have just been sold”.
5) They wouldn’t let me test drive anything unless I agreed to a purchase in principle first.
6) The cars were in bad condition; scratches concealed by dirt, patchy paintwork on the roof, loose threading on upholstery, cars that almost didn’t start, 2 identical engines producing very different idling notes (even after warming up), rusted calipers/rotors...explained as being normal, with paint defects caused by “recent acid rain”.
7) I asked about trading in my old car. They gave me a figure of £1k less than the lowest value I had seen similar vehicles trade on a well known auction site.
8) Dirty sales tactic: I made an offer that they would fix the vehicles’ deficiencies and in return I would pay the asking price…..as the salesman returned back from checking in with the sales manager, I was told that “It won’t be possible. A customer is actually on the phone right now ready to put down a deposit. He came in yesterday and just made up his mind”. This was for the same car that barely started 1 day after someone apparently took it for a test drive.
9) More sales, rushing, tactics: Interruptions claiming that another customer was waiting to be seen. Even though I had booked an appointment. This happening while I was trying to read the declaration that they wanted me to sign.
10) Claims that the warranty covered everything (switches/lights/knobs/engine/etc). When I asked to see this in writing, they showed me a list of parts that didnt include anything that they verbally agreed to.
11) The salesman agreed to fix a number of defects I pointed out but when they drew up the invoice it had no mention of any of the work agreed apart from one vague statement about one thing. Unbelievable.
12) Failed to offer me water, coffee or anything. Just some *** DVD about some £400 paint protector product that they would give me for free.
I am just glad I didn’t go ahead with the purchase. I was trying to balance the lack of other cars (in Black at a reasonable price) with the contradictory pitch I was given….I almost fell for it. I hope you read this before you put down any money or purchase a vehicle. These guys are a real slimy bunch.
No matter how competitive their prices are, there is a reason for it…
Monetary Loss: $19000.