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We travelled for 3 hours to purchase a vehicle.Having arrived & inspected a vehicle, we took it for a test drive.

During the test, the DPF warning light came on, returned to the site & the staff said they would fix this before we toook it away. We went for some lunch and returned to a fixed vehicle.....so far so good. Having got home I realised the parcel shelf (that was there on the test drive) was jo longer present. I called them to report it, I got a call back to be told - yeah we've got it, when are you coming to collect it.

I explain it's a seven hour round trip & ask them to post it or I'll buy one locally and they can refund it.

The response 'we're not doing that you come and collect it or buy another one - at your own cost'.Disgusting attitude, dampened the purchase & now will not be returning or recommending this dealer!

Review about: Vw Golf Lost Parcel Shelf.

Review #1032364 is a subjective opinion of a user.

1.8
Insurance Quality
Diversity of Products or Services
Website
Product or Service Quality
Price Affordability
Value for money
Staff
Location
Customer service
Discounts and Special Offers
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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