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What Their Customers Are Saying ?

Big Motoring World - No problems

Big Motoring World
Car purchase was very easy with no pressure. After a couple of weeks aircon not blowing cold. As I live a long way from Kent they suggested I contact Warranty 2000 to sort the problem rather than bringing it iback to them in Kent to be fixed. W2000 advised me to take to local Halfords Autocentre with whom they have an account. Guys there spent 2 hours tracing fault to a small hole in the condenser. Booked in 2 days later and fixed without any... Read more

Big Motoring World - Purchase and sales

Big Motoring World
i have just bought a mercedes e 250 convertable from big motoring in addington i am delighted with the car, but equally important was the help and demeanour of the sales team,. i was fortunate to have the assistance of MR JOEL ST-MART , He was thorough helpful, knowledgable and patient.I was not feeling very well at the time and must have tried his patience .I cant speak for all of the sales teams but this gentleman is certainly a cut... Read more

Big Motoring World - Review in Dealers category from Broadstairs, England

Big Motoring World
I had read the various reviews online and was cautious initially. Upon arrival we were greeted, offered tea & coffee and water for the dog!our salesman (Andrew) was extremely helpful, letting us into a number of vehicles as we ummed and arghd. When we eventually narrowed our choice to 2 cars we were allowed to test drive them on our own with no salesman giving hard sell (they even said the dog could go with us if we wanted). We bought a C... Read more
What can I say.........Shocking customer service. Different prices as advertised on the internet and vehicle window. Cars unavailable, however conveniently another one at a higher price is. All paintwork on the vehicles are scratched and shabby and look nothing like...
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I didn't like
  • No interest in you once you sign
  • Lack of responsibility for issues
  • Pushy sales staff
#1174620
I bought an Audi A5 Sportback S line 2.0 TDI Quattro 177 PS S tronic from Big Motoring World on 8Th October 2017 and paid £19200 including 2 years of warranty. I now find that the car has the following fault: On Day 9 after purchase, a really loud noise started to...
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Anonymous
Anonymous

Should have given the car back stating the car was unfit for pupose under sale of goods act google it u will get more info

Product
I didn't like
  • After sales service
  • Staff uninterested
  • Being misled
#1138902
I am not saying DON'T buy from Big Motoring World. I am just saying be very careful and have the car checked by and independent mechanic before you buy from them.
As you can see from the attached picture, i have got the Check brake pad wear' caution sign. This car was supposed to have been checked thoroughly prior to selling. i have had this car for 10 days so what wear could i have caused to the brakes. To make matters...
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I liked
  • Amount of stock
  • Nice showroom
  • Wide range of cars
I didn't like
  • After sales service
  • No clarity
#1133662
Why you should avoid big motoring world at all costs! Their adverts are not true listings for the actual cars you are buying but are for newer models! The manager confirmed this to me and said this is how all cars are sold across the industry. This is not true any...
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#1098043
Gutted really feel ripped off phoned to say wanted to give car back fought there was a 14 day cooling feel absolutely said we can give car back but still have to pay money off got guard x and 3 year warranty then find out have to pay out of own money then claim back...
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Anonymous
Anonymous

Guard x not worth the money it only cost dealer £39 for basic package which u prob paid £299 it takes 30 mins to apply inside and out i know as i am a valeter for a large used...

#1094944
wish i wrote this earlier to advise innocent people of this very dubious company. bout a x5 from them with extra 36 months warranty. next day after purchase car hand brake jams and car wont bulge. paid 3 hours of diagnosis fee for them to tell me its the hand brake...
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#1066556
I'm very disappointed with the after sales , your warrenty is not fit for purpose and has been made impossible to claim on , I was instructed to get recovered to their garage and the garage can't fix the car and now they are expecting me to pay more recovery...
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Product
#1066283
Phone them to arrange appointment to go and see the car. I have ask there staff on the phone if the car has reclaiming seats on the back. I came a cross with very arrogant member of staff which was telling me wrong things and he didnt know the car at all. He than told...
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#1065632
What a waste of money - dont ever buy a warranty from this company or the car ! Took out a warranty to cover me - I expected not to pay for wear and tear items - but something serious such as the front shocks which were picked up on a service are EXCLUDED . So unless...
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#1060889

Contact Big Motoring World

Mailing Address:
Big Motoring World Group Service Centre
Vantage Point, Snodland By Pass Snodland
Kent, UK ME6 5SL
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Big Motoring World - Faulted warning lights / cut wires
A few months after buying a used car (2014 A-class A200 cdi), from big motoring world various warning lights would flash on and off on the dash board, as it was still under warranty took it to a Merc garage, had to wait 5 weeks they kept it over 2 weeks, they advise...
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#1035676