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i have just bought a mercedes e 250 convertable from big motoring in addington i am delighted with the car, but equally important was the help and demeanour of the sales team,. i was fortunate to have the assistance of MR JOEL ST-MART , He was thorough helpful, knowledgable and patient.I was not feeling very well at the time and must have tried his patience .I cant speak for all of the sales teams but this gentleman is certainly a cut... Read more

I had read the various reviews online and was cautious initially. Upon arrival we were greeted, offered tea & coffee and water for the dog!our salesman (Andrew) was extremely helpful, letting us into a number of vehicles as we ummed and arghd. When we eventually narrowed our choice to 2 cars we were allowed to test drive them on our own with no salesman giving hard sell (they even said the dog could go with us if we wanted). We bought a C... Read more

Zee was very helpful when we was purchasing our vehicle. He was easy to communicate with and made the experience for us very enjoyable. I would recommend anyone looking to go to Big Motoring World deal with Zee as he is very genuine and will deliver to the best of his ability. Thanks Zee! Read more

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Do not waste your time !!!!! I Called on Thursday night to ask about a BMW , they said they. Jus to hold the car and to come first thing Friday morning to test drive . I got the big Motoring world at just past 9 am and the car was sold . If it couldn't be deposited that night or in the morning I should have had a courtesy call or email . As soon as I said I was going I was led to other BMW cars , the same make and model but with more mileage... Read more

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Spent 23000 on a car from big mototring world. Was sold the paint and fabric protection and also a warranty which was supposed to be the platinum package. How ever i was lucky i still had just under a years warranty with BMW who done all they needed to do without making me feel like im being a pest. Called warranties 2000 again who advised they wouldnt pay the full cost of repair which is much less than their maximum payout per claim. You can... Read more

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Big Motoring World - Hidden problems started to turn out on the second day I got the car. Waiting for Solution!!
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Ok, first of all, I have to say, when I had my first purchase of bmw from big motoring world was quite happy about 7 years ago before it expanded.The bmw i have bought stayed with me for 5 years and covered 60k miles with no fault! Therefore, even I have read and heard lots of bad stories about them recently, I still would like to trust them as this is what we called it " customer loyalty!" So I drove my car down there for a p/x. My car was... Read more

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Had a quote regarding my px car and they offered me on phone £1000. Next day I driven 40miles just to find out: My car now £500 as a px The car I'd like to get not in the location and had to wait 1 hour but still not shown They not even bothered to offer you a deal to suit your budget or some another cheaper car Felt really rushed Not what I was expected as a customer service. Not even close. So if this is how they treat customers before... Read more

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First of all I've been missed informed regarding the price I would possible get for my px vehicle. From 1000 on the phone they actually offered me half. Which is less than less. The car I was looking for was not on the site and they said I have to wait 30 min. After 1 hour of discussion I left without seeing the car I was looking for and with no deal for the px. Problem is I would not driven 40 miles for that if I was correctly informed. Not... Read more

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WHAT HAVE I DONE! After having my old car for 15 years i thought i was due a new one. With two young children a three door car was just not cutting it. I liked the look of the audi a5 sportsback, bit pricey but thought why not. Saw a few at a couple of main dealers, they offerd some very good deals and were unbelievably polite. But slightly out of budget. We then saw one at Big Motoring World. In budget! Looked very nice, few stone chips but was... Read more

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If I could I would give 0 (-ZERO) star rating. I bought a car about year ago, I was so happy about the service I received on a day.I also been offered to buy Insurance to protect ALL mechanical and electrical faults in case something happens(OF COURSE I added it for a piece of mind) On a day when I bought car I was told that car has ALL service history and that will be send together with v5 by post to me. In few months time I had to go on... Read more

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Serious concerns over this firm. Vehicle had sat nav prep which sales manager insisted a further £360 was required to install sat nav. This is simply a module which needs to be plugged in. All their mercs have sat nav prep so no doubt they remove just so they can charge to re add it! Salesman Mal, was trying to quote legal terms re admin fee but was blatantly lying "its law we have an admin charge" may be law to disclose it not to charge it. The... Read more

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Big Motoring World was sadly recommended by a friend. Was not sure whether I wanted a BMW 5 Series or Mercedes E220 so asked to test drive both. Was asked for a £500 deposit to test drive. Really!!!? Was then TOLD that people go there knowing what they want so needed to make up my mind which car to test drive. Drove the BMW 5 series and found the clutch pedeal really stiff. Offered approx £500 less for my car on part exchange and when... Read more

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The best service i have ever received.When I bought my car they where not pushing and when i collected my car at Snodland it was very clean and the staff were very professional and the salesman George Nita from start to finish was very professional so i am very happy and the part exchange and finance were perfect!i would recommend this garage.Thank you BIG. Read more

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